Blog

A humbling story

August 13, 2009

I have been “out there” on the Web for years now. Search my name and you can piece together a pretty solid picture of who

8 tips for successfully working with your legal team

August 12, 2009

For anyone who has developed community programs as part of a medium to large corporation, there are two words that can send shivers down their

Case Study: Comics in Community Communication

August 10, 2009

In 2003, I was working on the community team at The LEGO Company, the maker of those fantastic and wonderfully ubiquitous plastic interlocking bricks. During

The United Breaks Guitars Affect on United Airlines

August 9, 2009

Did you hear about (or more importantly see the YouTube video) of the United Breaks Guitar song and story? Here’s how the Vanno blog sums

Community Netiquette: How to Avoid Stepping on Virtual Toes

August 4, 2009

Most of us know that in the typical online community, it’s not kosher to post blatant marketing materials. But when confronted by other more nuanced

9 Tips for Inspired (and Inspiring) Text Communication

July 30, 2009

Let’s get this out of the way right up front: text-based communication is extremely difficult. In face-to-face communication, you have three forms of communication taking

Rapid Fire – Tuesday, July 01

Wishful Thinking: 13 Headlines The Consumerist Editors Wish They Could Write These are classic, and say a lot about the state of business today. Tags:

July 2, 2008

Rapid Fire – Monday, June 30

How to Avoid Social Media Espionage Rohit takes a look at what many of us have only whispered about – how social media and info

July 1, 2008

Rapid Fire – Saturday, June 28

Daily Online Examiner » Blog Archive » NBC Reminded That In Web 2.0, News Won’t Keep I have to say, I’m on the side of

June 29, 2008

Rapid Fire – Sunday, June 22

A Redesign at Skype – Bits – Technology – New York Times Blog “Josh Silverman, Skype’s president, says it was time to evolve Skype’s user

June 23, 2008

Rapid Fire – Monday, June 16

Brad and Willy’s evangelism adventure: Church of the Customer Blog This look at evangelism implementation reminds us that “community” or “social media” isn’t a thing

June 17, 2008

Rapid Fire – Sunday, June 15

YouTube – Kris Holm Freeride video Wow, this unicyclist is insane. Wait for 2:22 minutes. Holy crap. Tags: video, youtube, humor, dailylinks View all my

June 16, 2008

Rapid Fire – Saturday, June 14

Cruel Pizza Advertisement « THE FIRE WIRE While an interesting idea, am I the only one creeped out by the security implications? Tags: advertising, dailylinks

June 15, 2008

Rapid Fire – Wednesday, June 11

Social media’s uphill advertising climb | Tech news blog – CNET News.com “Even more relevant to social media is that traditional advertisers are especially cautious

June 12, 2008

Rapid Fire – Tuesday, June 10

Global Neighbourhoods: Lego Community Pioneer Jake McKee Shel Israel gave me the SAP Global Survey interview treatment, asking about my experience at LEGO and beyond.

June 11, 2008

Rapid Fire – Sunday, June 08

Production Delays May Cripple Apple 3G iPhone Sales (AAPL) – Silicon Alley Insider Oh no! I wants my tasty new iPhone! Tags: iphone, gadgets, dailylinks

June 9, 2008

Rapid Fire – Saturday, June 07

Twitter Can Learn a Lesson from my Girlfriend | RyanSpoon.com “The lesson I learned is that transparency only works when there are viewers.” Great point

June 8, 2008

Rapid Fire – Wednesday, June 04

Phoenix If you’re nerdy like me, you’ll love the official Mars Phoenix lander web site! Tags: nasa, space, dailylinks Ten Things You Didn’t Know About

June 5, 2008

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jake@jakemckee.com

CX 5essions

CX 5essions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX 5essions Professional and CX 5essions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.