Blog

“Great to meet you, what do you do?”

November 22, 2023

“Great to meet you, what do you do?” This past weekend we hosted an event in our home for a large group of people. I

Interview with Community Life

May 1, 2023

Yurii Lazaruk and I had a great time talking about … well… me. Yurii’s belief is that it’s important to understand the people behind the work.

Interview: Community Hour

November 22, 2022

I had a great conversation with my ol’ friend, Blake Ethridge of the The Community Hour show about community, the early days, and all the

Home Game: The web comic for Community Managers

March 30, 2020

I’m proud to announce the launch of a new Web comic that Community5 CEO, Jake McKee and well-known comic artist, Greg Hyland have collaborated on:

Free Zoom Virtual Backgrounds For Download

March 19, 2020

As we all transition to more Work From Home (WFH) scenarios, we’re all learning how to improve our virtual meetings. One great technique to improve

The Community Signal podcast welcomes Jake McKee to talk about his experience building community with the adult LEGO fans. Listen here: http://www.communitysignal.com/lego-wasnt-always-open-to-your-ideas/

CAB Exchange Event Recap

Shortly before leaving for my wonderful vacation, I headed to San Jose to attend the CAB Exchange. You may recall that I wrote about the

August 11, 2008

Presenting in Dallas: How LEGO caught the Cluetrain

Strangely, as much as I speak, I rarely do so in my hometown. The presentation I gave to Social Media Club Louisville, “How LEGO Caught

July 22, 2008

Chris Heuer interviews Clay Shirky. Smartness ensues.

July 14, 2008

Social Media Club forms interim board

Social Media Club (the larger entity) has been on a bit of a… well… break lately, even though a number of local clubs are pushing

July 9, 2008

Speaking at Social Media Club: Louisville

I’m going to be in Louisville for a project next week, so Jason Falls invited me to speak at Social Media Club: Louisville. If you’re

July 8, 2008

CAB Exchange Event

I recently met Bill Lee, fellow Dallas resident and the event planner for the CAB Exchange Summit event. CAB stands for Customer Advisory Board, and

July 7, 2008

Learn Word of Mouth Marketing Seminar

If you’ve ever seen Andy Sernovitz, author of Word of Mouth Marketing and founder of WOMMA, present on WOM you remember the session very clearly.

July 7, 2008

Social Media Club Dallas – this week!

If you’re in Dallas (or interested in traveling), this month’s Social Media Club Dallas holds some fun content in store. Thanks again to Lauren for

June 23, 2008

The evolution of the community “industry”

This past week was pretty amazing, starting by heading to San Francisco for the Online Community Unconference. Last year, I probably knew or knew of

June 22, 2008

Great Presentations: One more tip for Mac users

A few weeks back, I wrote about my tips for creating a great presentation/speech and one of the tips encouraged you to start a fresh

April 24, 2008

Announcement: Partnering with OCRN

One of the best things about my job (and this industry) is that I get the chance to work with truly kindred spirits. The people

April 8, 2008

The return of Social Media Club:Dallas

That’s right, after a very long hiatus, Social Media Club: Dallas is returning this month. Huge thanks to Lauren Vargas for pulling things together! Find

April 5, 2008

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AIX Sessions

AIX Sessions is a comfortable, casual virtual gathering hosted once a month at no charge for senior-level product, customer engagement , and product professionals. It’s a small group of 5 smart folks focused on discussing anything and everything related to AI Experience Design (AIX).