Blog

Success by 1000 Paper Cuts

April 2, 2009

As many of you know, I do quite a bit of public speaking. Most of my engagements focus on social engagement and customer experience, specifically

New site launched: 90-9-1.com

November 20, 2008

If you play in the community space at all, you’ve almost certainly heard or been part of a discussion revolving around the 90-9-1 Principle. Basically

Liveblogging WOMMA Summit

November 14, 2008

Yesterday and today I’ve been in Las Vegas at the WOMMA Summit. I’ve been doing the live blogging together with the always fantastic Shannon Stairhime

BlogOrlando Presentation: When LEGO Caught the Cluetrain

October 6, 2008

UPDATE: Very cool! This presentation has been chosen as a SlideShare featured presentation of the day! Thanks to Andrew Beard, my BlogOrlando keynote was live

Guest Post: Web 2.0 Expo Recap

September 22, 2008

Note from Jake: My genius buddy Ashley Glennon from T-Mobile’s product design team was at Web 2.0 Expo last week. We were emailing back and

Jake’s 9/11 Story

September 11, 2008

If you’ve been reading my blog for a while, you’re probably growing tired of this post once a year. But you may also remember that

Blogging Conferences

I love the trend I’m starting to see where conferences like South by Southwest (SXSW) are starting to have bloggers (usually people involved with the

June 11, 2004

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CX 5essions

CX 5essions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX 5essions Professional and CX 5essions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.