Blog

Podcast: Building Community/Business Alignment

December 11, 2023

I had a great time with Jeff from the Gain Grow Retain podcast recently. Talking about one of my favorite topics: how community folks can

Webinar discussion: Building ROI for customer communities

December 8, 2023

I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised

When to get fans and customers involved in product development?

November 22, 2023

“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this

Taking back CX

November 22, 2023

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

“Great to meet you, what do you do?”

November 22, 2023

“Great to meet you, what do you do?” This past weekend we hosted an event in our home for a large group of people. I

Interview with Community Life

May 1, 2023

Yurii Lazaruk and I had a great time talking about … well… me. Yurii’s belief is that it’s important to understand the people behind the work.

SpinSpotter announces Hall of Shame for Online Spin

(Disclosure: SpinSpotter is an Ant’s Eye View client) The very cool service, SpinSpotter has announced a really cool project: The Hall of Shame for Online

February 3, 2009

Top rated Super Bowl commercials

February 2, 2009

The first Social Media Presidential Administration

For months now, I’ve been calling Obama the Social Media Candidate (and eventually President), and a number of people have raised an eyebrow wondering what

January 23, 2009

Truly living in the Age of the Internet

At the Golden Globes last night, the always spectacular Tina Fey (yes, I have a crush) called out internet forum commenters as part of her

January 12, 2009

I need your feedback!

2008 was a fun year for me and CommunityGuy.com. I launched two major new features: Ask Community Guy and the Community Guy Jobs Board. I

December 11, 2008

Obama is living up to the transparency promise

In a bold and downright delightful move, Obama’s transition team has made a bold new move: In a memo released today, Obama-Biden Transition Project Co-chair

December 6, 2008

Why Dell Continues To Use Social Media

Jeremiah interviews Bob Pearson (Twitter at bobpdell) Vice President, Communities & Conversations at Dell about their continued use of social media.

December 5, 2008

More cool moderation services

Yesterday I pointed out Crisp Thinking as an example of the maturation of moderation services. Here’s one more example to back up my theory; check

December 3, 2008

New site launch: Connected By Distance

Every day in online communities around the Web and the world people are coming together, creating together, discussing, and sharing. There are literally hundreds of

December 2, 2008

Moderation Services are Maturing

My friend Tamara at eModeration turned me onto Crisp Thinking , a provider of community moderation software that helps live moderators make faster, better decisions.

December 2, 2008

Apple should reset all App Store reviews

For anyone who buys iPhone applications, you’ve likely noticed the incredible amount of junk in the iTunes store app reviews. Only recently did Apple require

November 30, 2008

Blogger Pitches – Some Thanksgiving Fun

In the last two weeks, I’ve gotten blogger pitched by a number of interesting new (and somewhat new) services. Since it’s Thanksgiving day, you’re likely

November 27, 2008

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.