Blog

Case Study: Comics in Community Communication

August 10, 2009

In 2003, I was working on the community team at The LEGO Company, the maker of those fantastic and wonderfully ubiquitous plastic interlocking bricks. During

The United Breaks Guitars Affect on United Airlines

August 9, 2009

Did you hear about (or more importantly see the YouTube video) of the United Breaks Guitar song and story? Here’s how the Vanno blog sums

Community Netiquette: How to Avoid Stepping on Virtual Toes

August 4, 2009

Most of us know that in the typical online community, it’s not kosher to post blatant marketing materials. But when confronted by other more nuanced

9 Tips for Inspired (and Inspiring) Text Communication

July 30, 2009

Let’s get this out of the way right up front: text-based communication is extremely difficult. In face-to-face communication, you have three forms of communication taking

Innovation is simplicity

July 29, 2009

I’ve made the case many times that “innovation” can come in multiple forms. In fact, it’s often the seemingly minor things that capture our attention

Choosing difficulty (one for the space nerds)

July 15, 2009

If you’re a space nerd, you’re going to love WeChooseTheMoon.org. What is it, you ask? Wechoosethemoon.org is an interactive experience recreating the historic Apollo 11

Project Comet

What’s Six Apart working on? Something interesting, something community based, something called "Project Comet". (More info from Mena) I’m waiting ever so patiently…

October 1, 2005

Internet Finds

When surfing lately, I’ve come across a few cool finds and thought I’d share. Nabble Groove RawSugar Experts-Exchange Group Sense SoloSub

September 28, 2005

Find great music

One thing I enjoy about the Internet is that there are so many helpful folks out there. For instance, want to find some cool new

September 26, 2005

Google Adwords

Cringley is always an interesting read, and in this recent article he tackles Google AdWords. Interesting info about their algorithm. This second effect deserves its

September 25, 2005

eBay to buy Skype

Looks like eBay is going to buy Skype …for a HUGE amount of money. eBay plans to buy Net telephone provider Skype in a move

September 18, 2005

Digg

Digg is a pretty cool site. Digg is a technology news website that combines social bookmarking, blogging, RSS, and non-hierarchical editorial control. With digg, users

July 24, 2005

Still no iTunes love

Well, it’s been 13 days now, and still no placement of the CommunityGuy.com podcast in the iTunes Music Store directory. And no notification of status.

July 11, 2005

9 Days and counting…

I submitted my Community Guy podcast to the iTunes Music store to list in their directory 9 days ago. With not a peep out of

July 7, 2005

Podscope – searches audio podcasts

I’m having a hard time believing this one, but apparently, the newly launched Podscope searches the audio content of podcasts for specific keywords. From their

May 11, 2005

Blingo – it works!

You’ve heard about Blingo – a wrapper around Google search technology that ads their own ads. When you and your friends sign up and use

May 9, 2005

Google Game

Came across this great game – Guess-the-Google. After creating Montage-a-google, several people wrote to me suggesting I make a game based on the same technology.

April 30, 2005

Firefox passes 50 million mark!

I just got this note in my inbox from Blake Ross on the Spread Firefox newsletter… Everyone, In just a few hours now, Firefox will

April 29, 2005

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.