Blog

A humbling story

August 13, 2009

I have been “out there” on the Web for years now. Search my name and you can piece together a pretty solid picture of who

8 tips for successfully working with your legal team

August 12, 2009

For anyone who has developed community programs as part of a medium to large corporation, there are two words that can send shivers down their

Case Study: Comics in Community Communication

August 10, 2009

In 2003, I was working on the community team at The LEGO Company, the maker of those fantastic and wonderfully ubiquitous plastic interlocking bricks. During

The United Breaks Guitars Affect on United Airlines

August 9, 2009

Did you hear about (or more importantly see the YouTube video) of the United Breaks Guitar song and story? Here’s how the Vanno blog sums

Community Netiquette: How to Avoid Stepping on Virtual Toes

August 4, 2009

Most of us know that in the typical online community, it’s not kosher to post blatant marketing materials. But when confronted by other more nuanced

9 Tips for Inspired (and Inspiring) Text Communication

July 30, 2009

Let’s get this out of the way right up front: text-based communication is extremely difficult. In face-to-face communication, you have three forms of communication taking

Blingo does it again!

I’ve talked about Blingo before – but for those of you who don’t remember: Blingo is a search engine with a twist. Each search on

November 7, 2005

Madonna loves tagging

Well, Madonna may not know what the hell "tagging" is, but her Web team sure does. On the new AJAX enabled madonna.com, they’ve launched a

November 4, 2005

Distance between want and fulfillment

I had a recent discussion with a report who was asking what Web 2.0 was all about, and why AJAX is always used in the

November 4, 2005

Web 2.0 recap

Every time I read something about the recent Web 2.0 conference, I get a little more jealous of those who attended. One such target of

November 4, 2005

IE7. Or is it?

This is just in – IE 7 is really Firefox with an IE skin! I’ve yet to see ANY feature that’s not already handled natively

November 4, 2005

What is Web 2.0?

You’ve likely heard the term Web 2.0 by now. If you’re not quite sure what it is, check out the "What is Web 2.0" by

November 1, 2005

Additional Flock Stuff

Some additional links regarding Flock – Wired story – Flock advertises itself as a "social browser," meaning that the application plays nicely with popular web

October 24, 2005

Flock!

The much hyped Flock browser launched yesterday. Well, sorta. They released a very early beta. From this article: Flock is a new browser, built on

October 21, 2005

What is Tagging?

You’ve likely been hearing quite a bit about tagging lately. If you’re not sure what that actually is, here’s a great article that gives a

October 15, 2005

Cool new tools

Been surfing around a bit this weekend and found some cool new tools. Each is worth a look: Meebo CustomScoop JetEye MyBlogLog (an oldie, but

October 10, 2005

New PodCasting Sites

Came across two great new (at least to me) podcasting subject matter sites. Well worth a look if you’re into podcasting, or would like to

October 4, 2005

Online game playing – of both types

I just stumbled across person.com: Person.com is a new type of interactive sites with unique concepts which make it very easy to meet new people

October 3, 2005

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jake@jakemckee.com

CX 5essions

CX 5essions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX 5essions Professional and CX 5essions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.