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Taking back CX
Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community
Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community
“Great to meet you, what do you do?” This past weekend we hosted an event in our home for a large group of people. I
Yurii Lazaruk and I had a great time talking about … well… me. Yurii’s belief is that it’s important to understand the people behind the work.
I had a great conversation with my ol’ friend, Blake Ethridge of the The Community Hour show about community, the early days, and all the
I’m proud to announce the launch of a new Web comic that Community5 CEO, Jake McKee and well-known comic artist, Greg Hyland have collaborated on:
As we all transition to more Work From Home (WFH) scenarios, we’re all learning how to improve our virtual meetings. One great technique to improve
This article is a great look at how Netflix pulled off something amazing in building their business: The Five Lessons from the Netflix Startup Story.
If you’re like me, you get a metric ton of email in your inbox every day. Most of said mails are poorly crafted, to say
Kudos to Sprint for starting the Sprint Ambassadors Program! What is the Ambassador Program? The Sprint Ambassador Program is an exclusive opportunity to try Sprint’s
Even though I’m currently on the agency side of the fence, I love my client side brotheren. After all, it’s only been a few weeks
I’ve been working on community/company interaction thing for a while now, and I’m continually surprised at how many people ask me what the guidelines are,
“It’s not what you know or who you know, but who knows you.” Susan RoAne. Guy Kawasaki opens his blog entry "The Art of Schmoozing"
5 Tips from Ubisoft’s Nate Mordo Here’s 5 good tips for working with online communities from Nate Mordo, Mananger of Online Marketing for Ubisoft. Tip
Steve Rubel pointed this story out: Last Night Jim Allchin, co-president of Microsoft’s Platforms, Products and Services Division met with a small group of bloggers
I was chatting with Jackie Huba on the phone today and she asked an extremely interesting question: “How do you search for people to fill
Ben posted this great entry on how to become an evangelist: 1. Become an evangelism expert. Gather evidence such as case studies, how-tos and books
Penny Arcade, the well-known webcomic, has posted a great strip today about fake forum content posting by companies trying to pump their products. Here’s the
Everyone seem to have a different opinion on the issue of whether ghost written executive blogs are kosher or not. This discussion shows a number
CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.
For information about my Community Consulting, Training and Speaker services, or to find out more about Dinner5, my unique community for community builders, contact me today.
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