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2023 Reflections from a year of CX 5essions events

January 3, 2024

As the leader of the CX 5essions events I had a unique vantage point in 2023 as I brought together 50+ leaders in community, CX,

Podcast: Building Community/Business Alignment

December 11, 2023

I had a great time with Jeff from the Gain Grow Retain podcast recently. Talking about one of my favorite topics: how community folks can

Webinar discussion: Building ROI for customer communities

December 8, 2023

I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised

When to get fans and customers involved in product development?

November 22, 2023

“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this

Taking back CX

November 22, 2023

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

“Great to meet you, what do you do?”

November 22, 2023

“Great to meet you, what do you do?” This past weekend we hosted an event in our home for a large group of people. I

Book Tour: Cognitive Surplus

A few weeks back, the folks at the TLC book tours, asked me if I was interested in participating in the book tour to support

July 26, 2010

The Illusionist

Fantastic. I’m not sure what more I can say to describe The Illusionist. Fantastic acting, writing, directing. But the most fantastic was the visual style

September 2, 2006

Upcoming Movies

I loves me some movie trailers. It’s quite an art, really. Cutting a trailer from minimal footage, trying to entice, but not give away. Here’s

September 1, 2006

Y: The Last Man

USA Today blogger Whitney Matheson writes about one of the best books (graphic or otherwise) that I’ve read in a while. I’m not sure why

August 30, 2006

New book: Word of Mouth Marketing

My friend Andy Sernovitz, head of the Word of Mouth Marketing Association, has a new book coming out soon: Word of Mouth Marketing: How Smart

August 24, 2006

Book Review: Small is the New Big

Portfolio Publishing sent me a copy of Seth Godin’s new book, Small is the New Big for review. It’s an interesting read, and like Seth’s

August 22, 2006

Superman Returns indeed!

When I was 7 years old, I had what was arguably the best birthday party I’ve had yet. After going to see Superman (Superman III,

June 19, 2006

Looking Stupid

Companies often look foolish to their consumers, that’s one of those business constants you can’t get away from. No matter how great your company is,

June 7, 2006

Perhaps the worst idea yet

This has to be the worst idea I’ve ever heard… Spot RunnerWe make it easy to get your business on TV It used to be

June 2, 2006

Business Books: What do you like?

I read a lot of business books as I try to absorb as much data funneled into my brain as possible. The good ones I’ll

May 14, 2006

Beastie Movie

This is a really cool concept: PARK CITY, Utah — Give an infinite number of monkeys an infinite number of typewriters and you’ll eventually get

January 23, 2006

Fan Films

Came across an article today about fan films and their growing place in the world of film. Our most cherished sci-fi franchises are in a

July 13, 2005

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jake@jakemckee.com

CX 5essions

CX 5essions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX 5essions Professional and CX 5essions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.