Blog

Case Study: Comics in Community Communication

August 10, 2009

In 2003, I was working on the community team at The LEGO Company, the maker of those fantastic and wonderfully ubiquitous plastic interlocking bricks. During

The United Breaks Guitars Affect on United Airlines

August 9, 2009

Did you hear about (or more importantly see the YouTube video) of the United Breaks Guitar song and story? Here’s how the Vanno blog sums

Community Netiquette: How to Avoid Stepping on Virtual Toes

August 4, 2009

Most of us know that in the typical online community, it’s not kosher to post blatant marketing materials. But when confronted by other more nuanced

9 Tips for Inspired (and Inspiring) Text Communication

July 30, 2009

Let’s get this out of the way right up front: text-based communication is extremely difficult. In face-to-face communication, you have three forms of communication taking

Innovation is simplicity

July 29, 2009

I’ve made the case many times that “innovation” can come in multiple forms. In fact, it’s often the seemingly minor things that capture our attention

Choosing difficulty (one for the space nerds)

July 15, 2009

If you’re a space nerd, you’re going to love WeChooseTheMoon.org. What is it, you ask? Wechoosethemoon.org is an interactive experience recreating the historic Apollo 11

PodTech.net Interview

Back in March at SXSW, Jeremiah grabbed me in the halls to do a quick interview about community, consulting, and more. He’s published it at

July 24, 2007

links for 2007-07-24

MYMMS.COM > Business For a while now you could put your custom text on your own selection of M&Ms, but now you can also include

July 24, 2007

links for 2007-07-23

Pupils browse porn on donated laptops – Yahoo! News Porn is “education” too, right? (tags: porn internet)

July 23, 2007

links for 2007-07-22

Web Trend Map 2007 Version 2.0 I’m not sure this makes any sense at all, but it’s cool, nonetheless. (Hat tip: Dax, Brian) (tags: web2.0

July 22, 2007

links for 2007-07-20

Startups to watch | Business 2.0 25 Startups to watch. Pretty good list. (tags: web2.0 business) How to Succeed in 2007 – from Business 2.0

July 20, 2007

links for 2007-07-18

Springwise newsletter | 18 July 2007 “Umpqua, an Oregon-based bank, recently launched something similar. Their Lemonaire campaign is aimed at helping ‘really small entrepreneurs’ start

July 18, 2007

links for 2007-07-14

Contemporary Multimedia | Contemporary Web Design | Multimedia Web Designer | Freelance Web Designer UK | Freelance Web Designer Bristol (tags: webdesign design) mootools demos

July 14, 2007

links for 2007-07-13

Pairing your Apple Remote with your computer Who knew that silly little Apple Remote could be paired to a specific Mac! Now when I push

July 13, 2007

links for 2007-07-11

Will It Blend? | Presented By Blendtec Yep, the iPhone blends. Funny, but so sad (for someone who doesn’t have an iPhone yet). Hat tip

July 11, 2007

links for 2007-07-07

Ideas for iTunes and its community Some interesting ideas for connecting iTunes users for fun and profit. Don’t get me started on the missed opportunities

July 7, 2007

links for 2007-07-06

Toolmonger Cool new blog all about ….tools! (Hat tip: Alex) (tags: tools diy) How to Change the World: What People Talk About I’m reading Lois

July 6, 2007

Mark Twain Wisdom

I just found a fantastic quote from …of all people… Mark Twain: "The public is the only critic whose opinion is worth anything at all."

July 5, 2007

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.