Blog

A humbling story

August 13, 2009

I have been “out there” on the Web for years now. Search my name and you can piece together a pretty solid picture of who

8 tips for successfully working with your legal team

August 12, 2009

For anyone who has developed community programs as part of a medium to large corporation, there are two words that can send shivers down their

Case Study: Comics in Community Communication

August 10, 2009

In 2003, I was working on the community team at The LEGO Company, the maker of those fantastic and wonderfully ubiquitous plastic interlocking bricks. During

The United Breaks Guitars Affect on United Airlines

August 9, 2009

Did you hear about (or more importantly see the YouTube video) of the United Breaks Guitar song and story? Here’s how the Vanno blog sums

Community Netiquette: How to Avoid Stepping on Virtual Toes

August 4, 2009

Most of us know that in the typical online community, it’s not kosher to post blatant marketing materials. But when confronted by other more nuanced

9 Tips for Inspired (and Inspiring) Text Communication

July 30, 2009

Let’s get this out of the way right up front: text-based communication is extremely difficult. In face-to-face communication, you have three forms of communication taking

Rapid Fire – Monday, June 02

Habitat Chronicles: Lucasfilm’s Habitat Promotional Video Very cool old school video… what virtual worlds were 22 years ago. Have virtual worlds changed? Tags: virtualworlds, gaming,

June 4, 2008

Rapid Fire – Saturday, May 31

Great LEGO Creation As you know, I love finding great LEGO creations, and this is certainly one of them. This fantastic house scene has tons

June 2, 2008

Rapid Fire – Saturday, May 31

Olivia Zaleski: Top 10 Most Useless Items of Crapola – Living on The Huffington Post I love stories, books, and articles about silly inventions. Although

June 1, 2008

Rapid Fire – Thursday, May 29

YouTube – The Facebook Skit Internet videos are fun 🙂 Tags: video, youtube, facebook, humor, dailylinks View all my bookmarks on Ma.gnolia

May 31, 2008

Rapid Fire – Sunday, May 25

Customer Service: Companies Don’t Hate You… They Just Love Phone Trees More Great article from the Consumerist about the realities of the phone trees and

May 27, 2008

Rapid Fire – Sunday, May 25

First Look at Post-Apocalyptic Future in Terminator 4 | The Underwire from Wired.com Woo hoo! Terminator 4 stuff! Tags: movies, terminator, moviemarketing, dailylinks Why’d You

May 26, 2008

Rapid Fire – Friday, May 23

The Social Media Gender Gap “According to a Rapleaf study, while both sexes still use social networking sites in huge numbers, women are the ones

May 25, 2008

Rapid Fire – Thursday, May 15

YouTube – LEGO Creator building tip 2 Cool LEGO Company produced video about building cornered doors. Nice work. Tags: video, lego, dailylinks View all my

May 17, 2008

Rapid Fire – Thursday, May 15

The Greatest Graduation Photo Ever – One Mans Blog I love great photos, and this one is fantastic. Talk about timing! Tags: photography, dailylinks View

May 16, 2008

Rapid Fire – Sunday, May 11

Back-Up Your Mac, Effortlessly – Pogue’s Posts – Technology – New York Times Blog David Pogue reviews Apple’s Time Capsule device. I’ve never been so

May 12, 2008

Rapid Fire – Friday, May 09

Twitter Monetization: How to Make Money With Twitter Not sure I’m excited about all these ideas, but it’s a list of ideas nonetheless. Tags: twitter,

May 11, 2008

Rapid Fire – Friday, May 09

louisgray.com: Five Social Media Bloggers to Watch This May Tags: blogging, socialmedia, dailylinks Camera Hacks: Turn Your Point-and-Shoot into a Super-Camera If you’re using a

May 10, 2008

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AIX Sessions

AIX Sessions is a comfortable, casual virtual gathering hosted once a month at no charge for senior-level product, customer engagement , and product professionals. It’s a small group of 5 smart folks focused on discussing anything and everything related to AI Experience Design (AIX).