Blog

Chrysler tweet: an issue of process

March 16, 2011

Over the weekend, I had several people from big brands ask me what I thought about the Chrysler tweet debacle, and whether I thought the

SXSW as an API for industry collaboration

March 15, 2011

Exhausted. That’s about the only way I can describe how I feel after 6 days of SXSW Interactive. To be clear, this exhaustion doesn’t stem from the

Adult LEGO fandom hits TED

January 18, 2011

This makes me happy. When I started at LEGO (back in 2000), we struggled to get the attention of our colleagues in the office next

Why I canceled MySpace today

January 6, 2011

When my MySpace account refused to respect my request to unsubscribe all email notifications, I started asking why I shouldn’t just cancel my unused account.

2011: The Year of Photography

January 5, 2011

I don’t typically make New Year’s resolutions, but this year I’m trying it. Most of them focus around my photography: Get one of my photos

How to build a community

January 4, 2011

Last week, I found myself in a macrobiotic vegan restaurant. On the wall, they had the image below, titled “How to build a community”. I

Community Moderation Podcast

I just came across the Community Admin Show podcast. Very cool – especially since I’ve been neck deep in moderation issues at work. Great stuff

May 26, 2006

Delicious Daily Posting Setup

As part of wrapping up BlogFusion version 5.0, I’m finalizing new tech that allows me to use the Delicious Daily Posting functionality. This allows me

April 28, 2006

Great finds

I’ve come across a couple of great blogs lately that I’ve either just found or not paid due attention to in the past. Check them

April 25, 2006

For Community Managers

If you manage communities, you will get a kick out of these two sites. Be sure to dig through them, there’s some real content gems

February 6, 2006

coComment

The second time I posted a blog comment, I knew that the person who created a solution to easily keep track of all of the

February 5, 2006

Welcome, StikiPad

I’ve been playing around with the new hosted wiki service, StikiPad for a bit during their beta. They’ve recently launched and let me say –

February 3, 2006

Cool TechCrunch Finds

One of my new favorite sites is TechCrunch. The sites tracks the coolest Web 2.0 tools, business, and sites. Here’s a couple recent finds: TailRank

January 19, 2006

Blingo – a hit again

Blingo has once again proven to be a terrific project. The recently won, Blingo-delivered PSP was quite a hit when my brother opened it for

January 1, 2006

IE – more confusion

This is an interesting look at the background on IE development… or lack thereof. You thought the open source geeks hated the Microsoft track record

December 29, 2005

Pre-Christmas Link Roundup

I’m headed out for Christmas soon and thought I’d drop a few links to hold you over until I return. Lee’s "What I would have

December 22, 2005

Random Finds

Just a few things I found recently through my travels around the Web: Hackoff – an e-Book delivered via blogs Running your company on Web

December 6, 2005

Another cool wiki concept

Another cool wiki concept: wikiHow. Post your own how-to articles on a variety of subjects. Looks like it could be cool over time… we’ll see.

December 1, 2005

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CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.