Blog

Case Study: Comics in Community Communication

August 10, 2009

In 2003, I was working on the community team at The LEGO Company, the maker of those fantastic and wonderfully ubiquitous plastic interlocking bricks. During

The United Breaks Guitars Affect on United Airlines

August 9, 2009

Did you hear about (or more importantly see the YouTube video) of the United Breaks Guitar song and story? Here’s how the Vanno blog sums

Community Netiquette: How to Avoid Stepping on Virtual Toes

August 4, 2009

Most of us know that in the typical online community, it’s not kosher to post blatant marketing materials. But when confronted by other more nuanced

9 Tips for Inspired (and Inspiring) Text Communication

July 30, 2009

Let’s get this out of the way right up front: text-based communication is extremely difficult. In face-to-face communication, you have three forms of communication taking

Innovation is simplicity

July 29, 2009

I’ve made the case many times that “innovation” can come in multiple forms. In fact, it’s often the seemingly minor things that capture our attention

Choosing difficulty (one for the space nerds)

July 15, 2009

If you’re a space nerd, you’re going to love WeChooseTheMoon.org. What is it, you ask? Wechoosethemoon.org is an interactive experience recreating the historic Apollo 11

Logo Contest!

After noticing that my logo (look in the upper right hand corner of this site) was a near duplicate of the commoncraft.com logo, I asked

April 1, 2005

Play some Skynrd

Hehe… I have to admit yelling this a time or two. Yelling “Freebird!” has been a rock clich? for years, guaranteed to elicit laughs from

March 21, 2005

MIT Program

Thought some of you might be interested in this MIT program. (Click the link to reveal the details)

March 7, 2005

Idea of the Day

Yesterday’s Idea-of-the-Day was a pretty good one: Welcome to Day 1660 Enable cinema goers to grade movies by using a key pad on the armrest

March 4, 2005

The new Super Bowl?

Are the Oscars the new Super Bowl when it comes to commercials? I’m watching the Academy Awards as I type this, and have been pleasantly

February 27, 2005

Apple Store and Scoble

Nope, the Apple Store and Robert Scoble don’t have anything to do with each other… other than that I’m sitting in the Apple Store waiting for the slooooow

February 21, 2005

So true it's scary

If Architects Had To Work Like Web Designers… Dear Mr. Architect: Please design and build me a house. I am not quite sure of what

January 31, 2005

Back home

I’ve been gone all week in Denmark. I’m back now and hopefully will have up the 2nd podcast this weekend. Sorry for the delay!

January 21, 2005

Hire these two!

Two out of work, and apparently very good marketing dudes are looking for work. Be sure to check out the hilarious PSA. (Hat Tip:

December 22, 2004

Speed up Dreamweaver

I thought that if you’re using BlogFusion, you might be interested in this. When you start to open bigger files, Dreamweaver starts to drag. Here’s

November 19, 2004

CONNECT

+1.214.566.5957
jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.