Blog

7 ways to support an emotional bond to a product

March 8, 2012

Humans do something really odd; we form emotional bonds with physical objects. The coffee mug we use every morning gives us a sense of comfort

Cool beta signup model

June 26, 2011

From turntable.fm: I haven’t seen this method of handling beta signups for new community tools. It’s a great way to both control and drive initial

Chrysler tweet: an issue of process

March 16, 2011

Over the weekend, I had several people from big brands ask me what I thought about the Chrysler tweet debacle, and whether I thought the

SXSW as an API for industry collaboration

March 15, 2011

Exhausted. That’s about the only way I can describe how I feel after 6 days of SXSW Interactive. To be clear, this exhaustion doesn’t stem from the

Adult LEGO fandom hits TED

January 18, 2011

This makes me happy. When I started at LEGO (back in 2000), we struggled to get the attention of our colleagues in the office next

Why I canceled MySpace today

January 6, 2011

When my MySpace account refused to respect my request to unsubscribe all email notifications, I started asking why I shouldn’t just cancel my unused account.

Happy Holidays!!

Before the Christmas festivities kick off, I wanted to wish everyone a Merry Christmas and a Happy New Year! For some Christmas fun, check out

December 25, 2006

Adobe fails the customer service test. Miserably.

Wow. That’s the only word I can use to describe the Adobe customer service experience I just had. And not in a good way. So

December 18, 2006

Tag! I'm it.

Teresa has tagged me with the latest blog meme: 5 things you don’t know about me. I have a terrible habit of buying books I

December 15, 2006

New phone: Samsung Blackjack

Last week I finally got fed up with my old cell phone (an Audiovox Smartphone). Don’t get me wrong, the phone was great, but it

December 10, 2006

Sad Day

It’s a sad, sad day for the Kim family. My heart goes out to them all. If you’re interested in dropping them a note of

December 6, 2006

What a day…

After a long (but not horribly long) night and a long day here at Casa Del Hospital, I’m finally taking a bit of down time

November 20, 2006

Social media – the time has come

Lately I’ve found myself in the midst of a number of conversations talking about the early days of the internet. I was one of the

November 15, 2006

My Tabs are out of control…

Seriously, I need help. You know when you find something you like, and you use/consume/buy it until you’re just simply overwhelmed? Like when you say

November 2, 2006

BlogFusion 5 arrives!

That’s right, I’ve just upgraded this blog to BlogFusion v5. In fact, I’m using the cool Performancing blog editor, a new capability of v5. And

September 10, 2006

Office 2.0 Debate: Jumping in feet first…

Sometimes I just don’t know enough to stay quiet. This weekend there was a bit of a blow up regarding the fact that of the

September 3, 2006

Stem to Stern

OK, I have to share this one… I’m driving home yesterday and pull up to a stoplight. It’s a long wait at a busy intersection,

September 1, 2006

Live blogging the dealership

Just a quick rant while I hang out at Courtesy Nissan. Short version of the story is that 2 weeks ago I brought my car

August 14, 2006

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jake@jakemckee.com

CX 5essions

CX 5essions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX 5essions Professional and CX 5essions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.