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One thing I enjoy about the Internet is that there are so many helpful folks out there. For instance, want to find some cool new
One thing I enjoy about the Internet is that there are so many helpful folks out there. For instance, want to find some cool new
So now the music industry wants a slice of the iPod sales because they say Apple should be giving variable pricing on the songs, rather
Cringley is always an interesting read, and in this recent article he tackles Google AdWords. Interesting info about their algorithm. This second effect deserves its
Here’s my reply to the latest message from AA (mentioned in this previous post): First let me say thank you for your response. Unfortunately this
Here’s my reply to the latest message from AA (mentioned in this previous post): First let me say thank you for your response. Unfortunately this
I finally heard back from American Airlines today. The response was…uh… well, here, read it for yourself. Dear Mr. McKee, Thank you for visiting the
It’s only been a couple of days, but the word is spreading about the AA Debacle. Here’s a few of the people linking to this
John has a short snippet from my interview with him for his book Spark. It’s a really interesting book, and well worth a read. Check
Well, it’s been 24 hours since I sent in my note to American Airlines. Still no word. Not even an auto-reply email from customer service
I’ll be speaking in Albany, NY at the Annual Luncheon of the American Marketing Association on 5 October. If you read this blog and will
When people mistake your Web design site for a Katrina relief site, what do you do? Most people would probably just put up a big
I’ve been invited by Forrester to join a panel at their Consumer Forum 2005 event in NYC – September 27-28. If you can attend, introduce
CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.
For information about my Community Consulting, Training and Speaker services, or to find out more about Dinner5, my unique community for community builders, contact me today.
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