Blog

Podcast: Building Community/Business Alignment

December 11, 2023

I had a great time with Jeff from the Gain Grow Retain podcast recently. Talking about one of my favorite topics: how community folks can

Webinar discussion: Building ROI for customer communities

December 8, 2023

I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised

When to get fans and customers involved in product development?

November 22, 2023

“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this

Taking back CX

November 22, 2023

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

“Great to meet you, what do you do?”

November 22, 2023

“Great to meet you, what do you do?” This past weekend we hosted an event in our home for a large group of people. I

Interview with Community Life

May 1, 2023

Yurii Lazaruk and I had a great time talking about … well… me. Yurii’s belief is that it’s important to understand the people behind the work.

A day a minute on YouTube

TechCrunch reports on an absolutely stunning factoid: Time Magazine recently called YouTube one of the biggest tech failures of the past decade, which was hilarious.

May 21, 2009

Are dead communities the sign of a dying industry?

With each new hype, new projects form often without appropriate staffing and resources, only to die down or off a short time later. Today, for

May 20, 2009

eModeration expands their services

My friends at the fantastic moderation company, eModeration, have launched a new suite of services that are worth checking out. Setting up a new community

March 17, 2009

Another win for internet privacy

Always good to see positive legal rulings: Operators of newspaper Web sites, blogs and chat rooms that allow readers to post anonymous comments using pseudonyms

March 10, 2009

Twitter reaches 11% of online Americans

Wow. Still think that twitter is “pointless and dumb”? Online microblogging services like Twitter, a popular social media tool for many media companies and television

February 27, 2009

Facebook traffic benefits from 25 Things

I recently blogged about the TIME Magazine article that railed on the 25 Things meme. Turns out, the meme was of huge benefit for Facebook.

February 24, 2009

One of the greatest honors of my career

Over the years, I’ve had some truly great things happen in my career, including getting my childhood dream job and having one of my projects

February 2, 2009

VIDEO: Measuring Community ROI

Two interesting watches on the topic of Community ROI:

December 18, 2008

Read this before the end of the year

Flickr’s George Oates wrote an amazing article about the lessons the Flickr team has learned over the years. This is, quite literally, a must read

December 16, 2008

Randy Farmer Interview [VIDEO + Transcript]

A few months back, I interviewed the ever intelligent Randy Farmer for the OCRN. The interview was one of the better interviews I’ve conducted, due

December 12, 2008

Handling fan enthusiasm during frustrating times

Fans are enthusiastic. That’s a bit obvious, but worth noting. There’s a strange dynamic between organizations and their fans, where those working for the organization

December 10, 2008

More cool moderation services

Yesterday I pointed out Crisp Thinking as an example of the maturation of moderation services. Here’s one more example to back up my theory; check

December 3, 2008

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.