2023 Reflections from a year of CX 5essions events
As the leader of the CX 5essions events I had a unique vantage point in 2023 as I brought together 50+ leaders in community, CX,
As the leader of the CX 5essions events I had a unique vantage point in 2023 as I brought together 50+ leaders in community, CX,
I had a great time with Jeff from the Gain Grow Retain podcast recently. Talking about one of my favorite topics: how community folks can
I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised
“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this
Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community
“Great to meet you, what do you do?” This past weekend we hosted an event in our home for a large group of people. I
If you’ve spent any time in community work, you’ve run into one of “those fans”. A fan of your brand/product/company who has generated so much
Oh, Netflix…. Netflix Inc. tried to bring a touch of Hollywood to its Canada debut Wednesday only to wind up apologizing for a botched publicity
UPDATE: Turns out Slideshare was playing an April Fool’s Joke on its users. Not only did they send these notes out, they also added two
Last week I shut down my laptop at the office, drove 20 minutes to my presentation at the BMA Dallas, and turned on my laptop
In January, Sean and I announced that we were merging forces to launch a new and improved Ant’s Eye View. 2009, as we coined it,
Well, maybe not always easy. But certainly more often than not. Check out this great story (via Andy).
I don’t know why this tickled me so, but I just had to share. If you were living under a rock you might have missed
A few months back, I interviewed the ever intelligent Randy Farmer for the OCRN. The interview was one of the better interviews I’ve conducted, due
Jeremiah interviews Bob Pearson (Twitter at bobpdell) Vice President, Communities & Conversations at Dell about their continued use of social media.
Have you heard of Zappos.com? If not, you need to start paying attention. Zappos is a rising (well, risen) star in the ecommerce space. They’re
Spike points out the value of the hidden easter egg on the relationship you build with your most dedicated fans. I finally got a chance
CX 5essions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX 5essions Professional and CX 5essions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.
For information about my Community Consulting, Training and Speaker services, or to find out more about Dinner5, my unique community for community builders, contact me today.
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