Blog

Interview with Community Life

May 1, 2023

Yurii Lazaruk and I had a great time talking about … well… me. Yurii’s belief is that it’s important to understand the people behind the work.

Home Game: The web comic for Community Managers

March 30, 2020

I’m proud to announce the launch of a new Web comic that Community5 CEO, Jake McKee and well-known comic artist, Greg Hyland have collaborated on:

Free Zoom Virtual Backgrounds For Download

March 19, 2020

As we all transition to more Work From Home (WFH) scenarios, we’re all learning how to improve our virtual meetings. One great technique to improve

The Community Signal podcast welcomes Jake McKee to talk about his experience building community with the adult LEGO fans. Listen here: http://www.communitysignal.com/lego-wasnt-always-open-to-your-ideas/

Confessions of a Super Fan

January 16, 2019

Community5 CEO Jake McKee takes the stage in Sweden to share insights about Super Fans.

2019 Community Predictions

January 15, 2019

Our friends at Vanilla Forums asked our CEO, Jake McKee to his observations of online communities in 2018 and the predictions for where the industry is going

Red Shirt Guy – a great story

If you’ve spent any time in community work, you’ve run into one of “those fans”. A fan of your brand/product/company who has generated so much

November 2, 2010

Netflix stumbles, recovers through honesty

Oh, Netflix…. Netflix Inc. tried to bring a touch of Hollywood to its Canada debut Wednesday only to wind up apologizing for a botched publicity

September 23, 2010

UPDATED: SlideShare team pulls dick move

UPDATE: Turns out Slideshare was playing an April Fool’s Joke on its users. Not only did they send these notes out, they also added two

April 7, 2009

Delivering on Brand Promises

Last week I shut down my laptop at the office, drove 20 minutes to my presentation at the BMA Dallas, and turned on my laptop

April 3, 2009

Why Twitter Works

Enough said.

March 5, 2009

Paying it Forward: Year of The Ant Style

In January, Sean and I announced that we were merging forces to launch a new and improved Ant’s Eye View. 2009, as we coined it,

March 3, 2009

Making fans happy is easy

Well, maybe not always easy. But certainly more often than not. Check out this great story (via Andy).

February 26, 2009

Example of a fantastic announcement email

I don’t know why this tickled me so, but I just had to share. If you were living under a rock you might have missed

February 25, 2009

Randy Farmer Interview [VIDEO + Transcript]

A few months back, I interviewed the ever intelligent Randy Farmer for the OCRN. The interview was one of the better interviews I’ve conducted, due

December 12, 2008

Why Dell Continues To Use Social Media

Jeremiah interviews Bob Pearson (Twitter at bobpdell) Vice President, Communities & Conversations at Dell about their continued use of social media.

December 5, 2008

Zappos’ 10 Principles

Have you heard of Zappos.com? If not, you need to start paying attention. Zappos is a rising (well, risen) star in the ecommerce space. They’re

September 23, 2008

How are you exciting and delighting?

Spike points out the value of the hidden easter egg on the relationship you build with your most dedicated fans. I finally got a chance

June 12, 2008

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jake@jakemckee.com

DINNER5

Dinner5 is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, Dinner5 Professional and Dinner5 Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.