Cool beta signup model

From I haven’t seen this method of handling beta signups for new community tools. It’s a great way to both control and drive initial

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Partnership writing

Author Steve Krug is working on the second edition of the amazing Web usability book Don’t Make Me Think, and has asked for help in

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Doing it right

After my rant about the eBay spoof auto-reply email, Jeff followed up with an example of a good response. Thanks, Jeff!

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Great Service

 This morning, I pulled out my Bose noise canceling headphones, one of my most cherished possessions. When I turned the ear cup to put them

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A shining example

I love great customer service experiences. For Christmas, my folks bought me an iTalk for my iPod. I had originally picked up a Belkin Universal

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For information about my Community Consulting, Training and Speaker services, or to find out more about Dinner5, my unique community for community builders, contact me today.

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