When to get fans and customers involved in product development?
“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this
“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this
Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community
“Great to meet you, what do you do?” This past weekend we hosted an event in our home for a large group of people. I
Yurii Lazaruk and I had a great time talking about … well… me. Yurii’s belief is that it’s important to understand the people behind the work.
I had a great conversation with my ol’ friend, Blake Ethridge of the The Community Hour show about community, the early days, and all the
I’m proud to announce the launch of a new Web comic that Community5 CEO, Jake McKee and well-known comic artist, Greg Hyland have collaborated on:
As preparation for the release of the new Sex and the City movie, the studio has launched a pretty cool Fourth Wall campaign. Carrie’s Mac
I’ve written in the past about how impressed I am with the new(ish) Graco blog and blogging team. Now I’m even more impressed. I just
The Utterz team is launching an Ambassador Program and you’re invited to apply. Here’s what the Utterz team has to say: There are going to
Thanks to TechCrunch, I found a brilliant new Web app for dealing with online scheduling. As a consultant working on a Mac and scheduling many
Remember Skirtgate? Southwest Airlines escorted a young woman off a plane because they didn’t like the shortness of her skirt. It turned into a debacle,
Lee and Sachi at Common Craft have launched a very cool concept: The Common Craft Store where you can buy licensed versions of their amazing
I’ve written in the past about the impact great writing can make on community interaction. This weekend I got my BzzKit for a new BzzAgent
I recently signed up to check out Adroll, but haven’t had a chance to plug it into this blog. Too busy. Today I got an
Have you been wondering where I disappeared to the last few days? I bought an iPhone. What do I think, you ask? Can’t. Talk. Must.
When I was in college, I worked for a medical product design company designing, of all things, shoes. We were working on some top secret
You may recall my rant about character blogs done poorly. If you don’t the quick recap is that it’s hard to have an effective “character
This time seven years ago, the LEGO Company was only just beginning to work on introducing themselves to their adult community, and were finally getting
CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.
For information about my Community Consulting, Training and Speaker services, or to find out more about Dinner5, my unique community for community builders, contact me today.
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