Blog

Observations and Predictions (2019 Edition)

December 5, 2018

My friends at Vanilla Forums asked me to add my observations of online communities in 2018 and the predictions for where we are going in 2019 to

The Power of Super Fans (podcast interview)

November 12, 2018

Nearly a year ago, my friend Reed Smith interviewed me for his Touch Point podcast. It was a fun conversation, and I wanted to share

Confessions of a Super Fan

September 3, 2018

One of my favorite speaking topics is super fans… those crazy, wonderful people who love your brand so much, they invest their body and soul

Jake McKee Consulting is alive!

October 4, 2016

Please forgive the obvious Short Circuit reference. I couldn’t help myself. Allow me to introduce myself… I’m Jake McKee, and I founded Jake McKee Consulting.

7 ways to support an emotional bond to a product

March 8, 2012

Humans do something really odd; we form emotional bonds with physical objects. The coffee mug we use every morning gives us a sense of comfort

Cool beta signup model

June 26, 2011

From turntable.fm: I haven’t seen this method of handling beta signups for new community tools. It’s a great way to both control and drive initial

CivicSpace – More doing it right

How many times have you visited a corporate or “official” site and been told nothing but how wonderful the product/service is. There’s no comparison, no

May 6, 2005

Apress – Doing It Right

It’s easy to talk about those companies who don’t get it, or aren’t doing things like they should. There’s plenty of examples out there. But

May 5, 2005

Macromedia keeps on impressing

On Monday morning, the tech world was a buzz with the news of the Adobe/Macromedia merger. As I’ve watched this unfold, I can’t say enough

April 19, 2005

Partnership writing

Author Steve Krug is working on the second edition of the amazing Web usability book Don’t Make Me Think, and has asked for help in

April 6, 2005

Doing it right

After my rant about the eBay spoof auto-reply email, Jeff followed up with an example of a good response. Thanks, Jeff!

March 25, 2005

Great Service

This morning, I pulled out my Bose noise canceling headphones, one of my most cherished possessions. When I turned the ear cup to put them

January 27, 2005

A shining example

I love great customer service experiences. For Christmas, my folks bought me an iTalk for my iPod. I had originally picked up a Belkin Universal

December 27, 2004

CONNECT

+1.214.566.5957
jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.