Tools

Free tools for better customer conversations

Every tool here feeds one score. Finish any diagnostic and it rolls into your Compass Health Score, so the picture gets clearer each time you use one.

Start here

The Crucial Few Finder

Score the people you already know against the seven hallmarks, and see which of them are worth building a real relationship with.

The five pillar diagnostics

Work the pillars in order, or jump to the one that hurts most.

Conversation Debt Assessment

Diagnose how much insight your team is leaving on the table.

Architecture Diagnostic

Measure the 7 dimensions of how your team structures customer conversations.

Tuning Trainer

Practice reading between the lines with realistic customer conversation scenarios.

Amplification Blocker

Identify the resistance patterns that stop customer insight from spreading.

Traction Gap Finder

See the gap between what you’re learning from customers and what’s actually changing in your product.

Practice, play, and track

Conversation Handoff

A one-page template that carries what a customer actually said to the people who decide.

Operation Secondhand

A branching story where you work a case built entirely on secondhand insight.

Conversation Card Game

Play with your team. Draw prompts and challenges that sharpen how you ask and listen.

Compass Health Score

Every diagnostic you finish feeds one dashboard, so you see the whole picture in one place.

The Conversation Field Guide

117 cards covering how to ask, listen, read, and respond. Browse them one at a time, or pull one before your next customer call and try it out.

Browse the Field Guide