Blog

The Community Manager Role

April 16, 2010

Yesterday I wrote about the “LEGO is…” meme that I ran across on Flickr. I actually found this meme thanks to a Google Alert on

LEGO is… a fantastic meme

April 15, 2010

I left LEGO 4 years ago, but I still love it. It was more than a job, it was a life’s dream come true. Not

How to Develop Robust Moderation Methodology

March 23, 2010

Moderation, at its core is about ensuring that published content on a particular site, typically submitted by the site’s users themselves, meets the terms of

Keep SXSWi Weird

March 20, 2010

Paraphrasing Bono: There’s been a lot of talk, maybe too much talk about this year’s SXSWi. This next song is Douchey South by Douchey. This

SXSW Survival Guide 2010

March 10, 2010

It’s that time of year again! This is a rehash of last year’s version, but that’s OK. It’s the same advice I’d give this year

The mind of a Community Manager

February 8, 2010

During a recent hotel stay at the wonderful Hotel Zaza in Dallas, I noticed two quotes written on the wall of my room. Both struck

Rapid Fire – Saturday, August 02

Evolution – LEGO T-Shirt Fantastic T-shirt! I need to order one post-haste! Tags: tshirt, lego, dailylinks New ticket plan aims to keep Dallas fans out

August 3, 2008

Rapid Fire – Sunday, July 20

Twitter URL = Uniform Person Locator (UPL)? Interesting idea that with twitter.com/usernames, we finally have (at least to some extent) “permanent” personal URLS. Tags: twitter,

July 21, 2008

Rapid Fire – Saturday, July 19

Eye Candy IS A Critical Business Requirement “Visual design is more than styling. It is function.” Fantastic presentation! Tags: design, webdesign, dailylinks Quotes Daddy |

July 20, 2008

Rapid Fire – Thursday, July 17

Terminator Salvation Teaser There may be other Terminator 4 trailers, but this is the first I’ve seen. Damn, am I excited about this!! Tags: terminator,

July 18, 2008

Rapid Fire – Wednesday, July 16

10 Web 2.0 Ideas that Failed | Fast Company “With all of the hype surrounding Web 2.0 companies like Facebook, Flickr, and Twitter, it’s easy

July 17, 2008

Rapid Fire – Sunday, July 13

As Web Traffic Grows, Crashes Take Bigger Toll – NYTimes.com “Companies like Google want us to store not just e-mail online but also spreadsheets, photo

July 14, 2008

Rapid Fire – Saturday, July 12

Bill Moyers Journal . Watch & Listen | PBS I’m almost done with the (very, very troubling) book, “Blackwater”. This is part 1 of a

July 13, 2008

Rapid Fire – Thursday, July 10

Guy Kawasaki’s Famous Teriyaki Sauce > Start Cooking “Guy Kawasaki and startcooking.com team up to bring you this amazing BBQ marinade. Guy Kawasaki’s famous teriyaki

July 11, 2008

Rapid Fire – Wednesday, July 09

Zappos News Report Video 95% biz via internet, 4 week initial training program for ALL employees, 1 out of 7 (I think that’s right) UPS

July 10, 2008

Rapid Fire – Tuesday, July 08

MediaPost Publications – Judge: Complaint Web Site Protected From Suit – 06/27/2008 “A federal court has thrown out a defamation lawsuit against the site ConsumerAffairs.com,

July 9, 2008

Rapid Fire – Thursday, July 03

New Survey: 55% of Companies Not Prepared for Online Reputation Crisis “53% of companies are making reputation monitoring a strategic priority in 2008. Yet, only

July 4, 2008

Rapid Fire – Wednesday, July 02

Red Tettemer This agency has one of the nicest site’s I’ve seen in a long, long time. Usually the site the agency/practice has for themselves

July 3, 2008

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.