Blog

Observations and Predictions (2019 Edition)

December 5, 2018

My friends at Vanilla Forums asked me to add my observations of online communities in 2018 and the predictions for where we are going in 2019 to

The Power of Super Fans (podcast interview)

November 12, 2018

Nearly a year ago, my friend Reed Smith interviewed me for his Touch Point podcast. It was a fun conversation, and I wanted to share

Confessions of a Super Fan

September 3, 2018

One of my favorite speaking topics is super fans… those crazy, wonderful people who love your brand so much, they invest their body and soul

Jake McKee Consulting is alive!

October 4, 2016

Please forgive the obvious Short Circuit reference. I couldn’t help myself. Allow me to introduce myself… I’m Jake McKee, and I founded Jake McKee Consulting.

7 ways to support an emotional bond to a product

March 8, 2012

Humans do something really odd; we form emotional bonds with physical objects. The coffee mug we use every morning gives us a sense of comfort

Cool beta signup model

June 26, 2011

From turntable.fm: I haven’t seen this method of handling beta signups for new community tools. It’s a great way to both control and drive initial

9 tips for creating a great customer collaboration session

Last week’s trip to Seattle for the Microsoft for the Microsoft Technology Summit 2008 got me thinking about the power of bringing customers and employees

March 31, 2008

Sarah Lacy still doesn’t get it

After the debacle that the Mark Zuckerberg SXSW keynote turned into, BusinessWeek has been surprisingly quiet. They published an article that talks only about the

March 14, 2008

SXSW 2008 Recap!

I’m just now finally caught up enough to sit down and write up my quick hit thoughts about SXSWi 2008. The key word for this

March 14, 2008

ASK: 12 tips to help enjoy SXSWi

(This is part of Ask the Community Guy, an ongoing series of questions posed by readers for Jake, the Community Guy) Question: It’s my first

March 2, 2008

Event Recap: Online Community Unconference

Last week I had the distinct pleasure of attending the Online Community Unconference put on by ForumOne (huge kudos to Bill Johnston and Kaliya Hamlin).

June 15, 2007

Dallas Geek Dinner

Tomorrow night Joseph Jaffe is coming to Dallas, and dinner will be had. Sounds like anyone’s welcomed, here’s the details. Make sure to let Paul

April 24, 2007

SXSW: Kids on the Web

Some days, while I chew away on some social design challenge for some client my mind drifts to a recurring question: "Why are we doing

March 19, 2007

Crazy Conference Travel – Community 2.0

Onto more thoughts about the recent travel jag. This time, Community 2.0 is the focus. This post is a brain dump more than any single

March 15, 2007

Crazy Conference Travel – SXSW thoughts

After a whirlwind trip to far too many events in far too short a time, I'm home safe and sound. I'm going to be posting

March 15, 2007

SXSW Panel – Great fun!

After much brainstorming and discussion with Lee (who is doing a similar panel at Community 2.0 in a couple days), my SXSW panel was this

March 11, 2007

Favorite conference panels?

Coming up soon it’s panel time! Next weekend I’ll be moderating a panel at SXSW: Community Ecology: Finding Balance When Working with Fan Groups Then

March 1, 2007

Social Media Club Dallas – next meeting

The first meeting of the Social Media Club – Dallas chapter was great fun. The next meeting is coming up soon, hope to see you

February 20, 2007

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.