Blog

Podcast: Building Community/Business Alignment

December 11, 2023

I had a great time with Jeff from the Gain Grow Retain podcast recently. Talking about one of my favorite topics: how community folks can

Webinar discussion: Building ROI for customer communities

December 8, 2023

I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised

When to get fans and customers involved in product development?

November 22, 2023

“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this

Taking back CX

November 22, 2023

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

“Great to meet you, what do you do?”

November 22, 2023

“Great to meet you, what do you do?” This past weekend we hosted an event in our home for a large group of people. I

Interview with Community Life

May 1, 2023

Yurii Lazaruk and I had a great time talking about … well… me. Yurii’s belief is that it’s important to understand the people behind the work.

Interview: Community Hour

I had a great conversation with my ol’ friend, Blake Ethridge of the The Community Hour show about community, the early days, and all the

November 22, 2022

Home Game: The web comic for Community Managers

I’m proud to announce the launch of a new Web comic that Community5 CEO, Jake McKee and well-known comic artist, Greg Hyland have collaborated on:

March 30, 2020

Free Zoom Virtual Backgrounds For Download

As we all transition to more Work From Home (WFH) scenarios, we’re all learning how to improve our virtual meetings. One great technique to improve

March 19, 2020

Engaged Customer definitions: Super Users, Influencers, Advocates

Definitions are important. Language matters. We know that all community have stratifications amongst their members. Some members are very active, some very passive…a plenty of

February 15, 2019

The Community Signal podcast welcomes Jake McKee to talk about his experience building community with the adult LEGO fans. Listen here: http://www.communitysignal.com/lego-wasnt-always-open-to-your-ideas/

January 16, 2019

Confessions of a Super Fan

Community5 CEO Jake McKee takes the stage in Sweden to share insights about Super Fans.

January 16, 2019

2019 Community Predictions

Our friends at Vanilla Forums asked our CEO, Jake McKee to his observations of online communities in 2018 and the predictions for where the industry is going

January 15, 2019

Observations and Predictions (2019 Edition)

My friends at Vanilla Forums asked me to add my observations of online communities in 2018 and the predictions for where we are going in 2019 to

December 5, 2018

The Power of Super Fans (podcast interview)

Nearly a year ago, my friend Reed Smith interviewed me for his Touch Point podcast. It was a fun conversation, and I wanted to share

November 12, 2018

Confessions of a Super Fan

One of my favorite speaking topics is super fans… those crazy, wonderful people who love your brand so much, they invest their body and soul

September 3, 2018

7 ways to support an emotional bond to a product

Humans do something really odd; we form emotional bonds with physical objects. The coffee mug we use every morning gives us a sense of comfort

March 8, 2012

Job Board Update: 7 New Jobs

If you’ve not checked out the Community Guy Job Board yet, head on over. There are currently 7 open (and very tasty) community-oriented job openings.

September 25, 2007

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.