Blog

The Community Manager Role

April 16, 2010

Yesterday I wrote about the “LEGO is…” meme that I ran across on Flickr. I actually found this meme thanks to a Google Alert on

LEGO is… a fantastic meme

April 15, 2010

I left LEGO 4 years ago, but I still love it. It was more than a job, it was a life’s dream come true. Not

How to Develop Robust Moderation Methodology

March 23, 2010

Moderation, at its core is about ensuring that published content on a particular site, typically submitted by the site’s users themselves, meets the terms of

Keep SXSWi Weird

March 20, 2010

Paraphrasing Bono: There’s been a lot of talk, maybe too much talk about this year’s SXSWi. This next song is Douchey South by Douchey. This

SXSW Survival Guide 2010

March 10, 2010

It’s that time of year again! This is a rehash of last year’s version, but that’s OK. It’s the same advice I’d give this year

The mind of a Community Manager

February 8, 2010

During a recent hotel stay at the wonderful Hotel Zaza in Dallas, I noticed two quotes written on the wall of my room. Both struck

Blog comments are broken, and how to fix them

You may have noticed that I’ve changed the comments functionality on this site to use Disqus rather than the default WordPress comments functionality. Why, you

May 19, 2008

Socio-Economic changes in internet adoption

ClickZ reports that the Organization for Economic Co-operation and Development has released some new information about broadband adoption. Factors such as education, income, age, gender,

May 15, 2008

The realities of customer engagement (hint: it’s not all positives)

The other day I jumped into a conversation thread on the SWOM forum and caught this bit of genius from “Wandering Dave Rhee”: As a

May 14, 2008

OCRN: Community Communication

In the last few weeks, I’ve posted several bits of content to the OCRN around the theme of “community focused communication”. The theme is wrapping

May 12, 2008

Help Needed: Share your story about the power of online community

On a recent trip through the Dayton airport book store, I came across a book that sparked an idea that I’m really excited about. As

May 12, 2008

The new art of digital storytelling

When I was a kid, many of our family vacations involved camping. During these trips, late at night (well, shortly after dark anyway) my Dad

May 7, 2008

Beautiful woman as an analogy for community development

Martin, the blogger at the wonderful Community Spark blog recently posted a wonderful article, “Why your online community is like a beautiful woman“. Considering that

May 6, 2008

Microsoft Photosynth is Amazing

You know those moments where you are introduced to a new technology and the only thing you can say is “Holy f**k”? Microsoft Photosynth is

May 5, 2008

Creating your own posse

A couple years back I was quoted in the book Primal Branding about my work with LEGO. Since reading the book, I’ve been fascinated with

April 30, 2008

How to talk about your competitors

Josh started an interesting discussion in the beginning of April that I’ve been meaning to respond to. Basically he asks “Should you talk about your

April 29, 2008

OCRN: Community Netiquette: How to Avoid Stepping on Virtual Toes

The firehose of OCRN content has been turned on! The next whitepaper is has been posted, and this one is entitled: Community Netiquette: How to

April 28, 2008

Moderation sets the tone

Tweetcret.com launches as a concept similar to PostSecret, twitter-style. Mashable points out a great point about systems that are developed without proper moderation. Operating on

April 27, 2008

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.