Blog

Product Management & Development Association Webinar

December 17, 2024

I’ve been fortunate to be able to present to several PDMA chapters this fall. It’s been an absolute delight with some really great discussion coming

Podcast Guest Interview: Minimum Viable Podcast

December 12, 2024

Elliott Poppel of General Collaboration and the Minimum Viable Podcast recently invited me on show to talk about community strategy and Community Driven Product Development

CDPD Introduction… via Google Notebook LLM podcast

October 11, 2024

Google has recently released a new AI tool, Notebook LLM. You can upload text and audio content and it will create a short recap “podcast”

Together We Create: Minnesota PDMA webinar

May 8, 2024

I recently had the pleasure of speaking to the Minnesota chapter of the Product Development and Management Association (PDMA) about Community Driven Product Development. It’s

Pragmatic Institute Podcast Interview

April 24, 2024

I recently had the opportunity to join the Pragmatic Live podcast for a really fun discussion about Community Driven Product Development. You can find out

2023 Reflections from a year of CX 5essions events

January 3, 2024

As the leader of the CX 5essions events I had a unique vantage point in 2023 as I brought together 50+ leaders in community, CX,

Red Shirt Guy – a great story

If you’ve spent any time in community work, you’ve run into one of “those fans”. A fan of your brand/product/company who has generated so much

November 2, 2010

Netflix stumbles, recovers through honesty

Oh, Netflix…. Netflix Inc. tried to bring a touch of Hollywood to its Canada debut Wednesday only to wind up apologizing for a botched publicity

September 23, 2010

UPDATED: SlideShare team pulls dick move

UPDATE: Turns out Slideshare was playing an April Fool’s Joke on its users. Not only did they send these notes out, they also added two

April 7, 2009

Delivering on Brand Promises

Last week I shut down my laptop at the office, drove 20 minutes to my presentation at the BMA Dallas, and turned on my laptop

April 3, 2009

Paying it Forward: Year of The Ant Style

In January, Sean and I announced that we were merging forces to launch a new and improved Ant’s Eye View. 2009, as we coined it,

March 3, 2009

Making fans happy is easy

Well, maybe not always easy. But certainly more often than not. Check out this great story (via Andy).

February 26, 2009

Example of a fantastic announcement email

I don’t know why this tickled me so, but I just had to share. If you were living under a rock you might have missed

February 25, 2009

Randy Farmer Interview [VIDEO + Transcript]

A few months back, I interviewed the ever intelligent Randy Farmer for the OCRN. The interview was one of the better interviews I’ve conducted, due

December 12, 2008

Why Dell Continues To Use Social Media

Jeremiah interviews Bob Pearson (Twitter at bobpdell) Vice President, Communities & Conversations at Dell about their continued use of social media.

December 5, 2008

Zappos’ 10 Principles

Have you heard of Zappos.com? If not, you need to start paying attention. Zappos is a rising (well, risen) star in the ecommerce space. They’re

September 23, 2008

How are you exciting and delighting?

Spike points out the value of the hidden easter egg on the relationship you build with your most dedicated fans. I finally got a chance

June 12, 2008

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.