Blog

Observations and Predictions (2019 Edition)

December 5, 2018

My friends at Vanilla Forums asked me to add my observations of online communities in 2018 and the predictions for where we are going in 2019 to

The Power of Super Fans (podcast interview)

November 12, 2018

Nearly a year ago, my friend Reed Smith interviewed me for his Touch Point podcast. It was a fun conversation, and I wanted to share

Confessions of a Super Fan

September 3, 2018

One of my favorite speaking topics is super fans… those crazy, wonderful people who love your brand so much, they invest their body and soul

Jake McKee Consulting is alive!

October 4, 2016

Please forgive the obvious Short Circuit reference. I couldn’t help myself. Allow me to introduce myself… I’m Jake McKee, and I founded Jake McKee Consulting.

7 ways to support an emotional bond to a product

March 8, 2012

Humans do something really odd; we form emotional bonds with physical objects. The coffee mug we use every morning gives us a sense of comfort

Cool beta signup model

June 26, 2011

From turntable.fm: I haven’t seen this method of handling beta signups for new community tools. It’s a great way to both control and drive initial

26 Things for January

I’m throwing my hat in the ring for the 26 Things Photographic Scavenger Hunt. I’ll be updating this list as I mark something off (and

January 17, 2007

24 Premieres – Jake rolls his eyes

I started watching 24 three seasons ago. The first season I watched was guilty, unrealistic fun so I tried it last season. I got caught

January 14, 2007

Sorry for the drool

Holy lord…. where can I buy one?? Seriously. Today. UPDATE: Official info from Apple on the iPhone. Is there anything this phone can’t do?? Personally,

January 9, 2007

Incredible Song

A little late for Christmas, but still worth sharing. The music was originally broadcast on Studio 60 put together by the folks at the Tipitina’s

December 31, 2006

Happy Holidays!!

Before the Christmas festivities kick off, I wanted to wish everyone a Merry Christmas and a Happy New Year! For some Christmas fun, check out

December 25, 2006

Adobe fails the customer service test. Miserably.

Wow. That’s the only word I can use to describe the Adobe customer service experience I just had. And not in a good way. So

December 18, 2006

Tag! I'm it.

Teresa has tagged me with the latest blog meme: 5 things you don’t know about me. I have a terrible habit of buying books I

December 15, 2006

New phone: Samsung Blackjack

Last week I finally got fed up with my old cell phone (an Audiovox Smartphone). Don’t get me wrong, the phone was great, but it

December 10, 2006

Sad Day

It’s a sad, sad day for the Kim family. My heart goes out to them all. If you’re interested in dropping them a note of

December 6, 2006

What a day…

After a long (but not horribly long) night and a long day here at Casa Del Hospital, I’m finally taking a bit of down time

November 20, 2006

Social media – the time has come

Lately I’ve found myself in the midst of a number of conversations talking about the early days of the internet. I was one of the

November 15, 2006

My Tabs are out of control…

Seriously, I need help. You know when you find something you like, and you use/consume/buy it until you’re just simply overwhelmed? Like when you say

November 2, 2006

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.